Monday 11 November
08:30 – 09:30 am Registration, Breakfast and Networking
09:30 – 10:30 am Opening Plenary

Welcome to bbcon: David Benjamin, International President and Pascale Harvie, President and General Manager, Blackbaud

Driving Growth through Digital Transformation and Connected Communities: Catherine LaCour, Chief Marketing Officer, Blackbaud and Mary Beth Westmoreland, Chief Technology Officer, Blackbaud

10:30 – 11:00 am Break, Coffee and Networking
11:00-11:45 am

Fundraising, CRM & Data

Room: “County Suite”


Room: “Chancellor 1”

Digital Transformation

Room: “Thames 1

Product Innovation

Room: “Westminster”

AI, Big Data, and Unicorns

Steve MacLaughlin, VP of Product Management, Blackbaud

Theory to Query: Achieving our Strategy Using NXT

Scott Sheridan, Director of Development and Engagement and Alice Le Hardy, Senior Development Officer, Brighton College

What is Digital Transformation and What Does it Look Like Within a Non-profit Organisation?

Sarah Lowney, Director of Professional Services, EMEA, Blackbaud

Question Time: The Raiser’s Edge Edition

David Zeidman, Christine Robertson, Zeidman Development, Azadi Sheridan, Productle, Kevin Morton, Battersea Cats and Dogs Home

12:00-12:45 pm Measuring Success Through Data

Meg Ramakrishnan, Commercial Data Analyst, JustGiving

The Secrets to Delivering a Successful CRM Project

Kirsty Moors and Gary Kirby, Pythagoras

Creating a Successful Innovation Programme

Alexa Hawkins-Bell, Fundraising Development Manager, Jackie Prins, Fundraising Development Officer and Olivia Pumphry, Senior Development Officer, Mind

ROADMAP: Blackbaud Raiser’s Edge NXT Fundraising and Marketing Roadmap

Trit Mulligan, Senior Manager of Product Management and Jarod Bonino, Principal Product Manager, Blackbaud

12:45 – 1:45 pm

Lunch and Networking

1:45-2:30 pm Are You Getting the Most out of Gift Aid?

Barry Gower, Director, GAIN Gift Aid Consultants

Tools to Gaining Buy-In for Successful Projects

Lizzi Hollis, Head of Corporate Partnerships and Engagement, Richard House Children’s Hospice & Richard Sved, 3rd Sector Mission Control

Making Miles Count: How the British Red Cross Elevated their Flagship Virtual Event with Strava

Maddy Janes, Mass Participation Event Manager, British Red Cross

Be Prepared and in Control: SCA and Payment Innovations

Oliver Shaw-Latimer, Director, Global Fintech, JustGiving

2:45-3:30 pm Leaks, Breaches and Incidents, Oh My! How to Prepare For and Respond To All Types of Data Mishaps Under the GDPR

Cameron Stoll
Counsel and Data Protection Officer, Blackbaud

Small Team, Big Dreams – Creating a Successful Alumni Relations and Fundraising Programme with Limited Resources

Fiona Ross, Head of Development, Grammar School at Leeds

Isn’t it Time we Talked about Gaming?

Natasha Stone, JustGiving

Sharing Perspectives on the Future of Social Good Technology

Dan Keyworth, Director of Customer Success, International Markets Group, Blackbaud and Rob Edwards, Head of Experience, Consumer Solutions, JustGiving

3:30 – 3:45 pm Break, Coffee and Networking
3:45 – 4:30 pm Day 1 Closing Plenary: Kevin Cahill CBE – Former CEO, Comic Relief & Sport Relief

4:30 – 6:00 pm Informal Drinks Reception


Tuesday 12 November
09:00 – 09:30am Registration, Breakfast and Networking
9:30-10:15 am

Fundraising, CRM & Data

Room: “County Suite”


Room: “Chancellor 1””

Digital Transformation

Room: “Thames 1”

Product Innovation

Room: “Westminster”

Three Horizons: A Practical View of the Changes Ahead In the Social Good Sector

Steve MacLaughlin, VP of Product Management, Blackbaud

CASE STUDY: NXT Stop, The Future: Using NXT as the driver for a Single Customer View (SCV) in the Museum of London

Michael Livingstone, Fundraising Database Manager, Museum of London

CASE STUDY: Launching a Successful and Innovative Virtual Event

Steve Oatley, Head of National Events, ABF The Soldiers’ Charity

ROADMAP: Blackbaud CRM and Demystifying the Cloud

Trit Mulligan, Senior Manager of Product Management, Blackbaud

10:15 – 10:30 am Break, Coffee and Networking
10:30-11:15 am Donor Identity: A New Way of Looking at Giving

Professor Jen Shang, Director of Philanthropy, Hartsook Centre for Sustainable Philanthropy

How we Digitally Transformed our Grantmaking Programme

Paul Richardson, Senior Executive, and Kenneth Ojekwe, Business Performance & Projects Officer, British Film Institute and Stephen Hart, Head of Grantmaking Services, Buzzacott

How to be a Brilliant Digital Leader when Budgets are Tight

Zoe Amar, Founder, Zoe Amar Digital

ROADMAP: JustGiving’s Product Roadmap: Practical Tips to Fantastical Hacks

Tom Hedges, Software Engineer, JustGiving and Jamie Parkins, Senior Product Manager, JustGiving

11:30am-12:15 pm The Backlash Against Big Philanthropy and What it Means for Fundraisers

Dr Beth Breeze, University of Kent

KINDness Rules

Jhumar Johnson, Director of Development, The Open University

Supporter Experience with Endurance Events: The Success of Trek26 and Mighty Hikes

Kiera Ridge, Senior Events Fundraising Manager – Challenge Events, Alzheimer Society and Alex Hill, Hiking & Cycling Team Manager, Macmillan Cancer Support

Hack My Blackbaud Raiser’s Edge NXT

Lisa Nurminen, Senior Solutions Engineer and Jarod Bonino, Principal Product Manager, Blackbaud

12:15 – 1:15 pm

Lunch and Networking

12:30 – 1:00pm

Blackbaud Payment Services: Lunch and Learn
Dan Keyworth, Director of Customer Success, International Markets Group and Tim Bowden, Principal Solutions Engineer, Blackbaud
Learn about exciting new payment features coming in 2020 in the Fundraising, CRM and Data room – County Suite

1:15-2:00 pm Women in Tech: A Fireside Conversation

Catherine LaCour, Chief Marketing Officer, Mary Beth Westmoreland, Chief Technology Officer, and Rachel Hutchisson, VP Corporate Citizenship & Philanthropy, Blackbaud

Elevating Board Engagement

Andrew Watt, Senior Principal, Accordant Philanthropy

Intro to JustGiving: Find Out What It Can Really Do!

Camilla Gledhill Manager, Customer Success and Evey Costigan, Account Manager, JustGiving

CASE STUDY: Blackbaud CRM™: Implementation Success

Michelle Lonergan, Director, Philanthropy Business Operations, Canadian Red Cross and Will Kemp, Information Systems Project Manager, Shelterbox

2:15-3:00 pm The Power of Gratitude and Purpose in Advancing Philanthropy

Betsy Taylor, President at Accordant Philanthropy

#ChangeCollective: Improving Equality, Diversity and Inclusion in the Sector

Peter Lewis, CEO, Institute of Fundraising

Optimising for Success

Adam Selby, Senior Product Manager, JustGiving

The Power of Possibility – Blackbaud and Microsoft Connected Platforms

Dan Bowman, Product Manager, Principal, Blackbaud

3:00 – 3:15 pm Break, Coffee and Networking
3:15 – 4:00 pm Closing Keynote: Francesca Martinez – Comedian, Actress and motivational speaker
4:00 – 4:15 pm Closing Remarks: David Benjamin, President, International Markets Group, Blackbaud